Tenants in Dubai now have clearer, more accessible options for resolving rental disputes, thanks to the streamlined services offered by the Rental Dispute Centre (RDC). The centre’s digital platform allows for online complaints, remote hearings, and efficient case management, making the dispute resolution process quicker and more transparent. These tools ensure that tenants facing issues like rent increases, maintenance problems, or eviction threats can resolve their disputes fairly and efficiently.
Dr Omar Bin Suwaidan Al Suwaidi, Senior First Instance Judge at the RDC, explained that tenants are afforded several legal protections, including limits on rent increases, maintenance obligations, and safeguards against unfair eviction. In an exclusive interview, Dr Al Suwaidi highlighted the centre’s growing importance in Dubai’s rental market, particularly for newcomers who may not be familiar with local laws.
The RDC has been instrumental in resolving rental disputes, with 1,335 settlement agreements valued at AED 231 million completed so far this year. Dr Al Suwaidi noted that tenants are often more compliant than landlords, with the law recognising the power imbalance between the two parties. Rent increases are strictly regulated; landlords must notify tenants 90 days before a contract ends if they intend to raise rent. If the tenant disagrees, they can file a complaint with the RDC, where the case is reviewed according to the Dubai rental index. Even if the rent increase is approved, it cannot exceed 20 percent, ensuring tenants are not subject to arbitrary hikes.
RDC services are entirely digital, allowing both tenants and landlords to submit documents, attend hearings, and track case progress remotely. This system is especially useful for landlords living abroad, as they can manage disputes from anywhere. Cases are typically resolved in one to two weeks, with minimal disruption to the parties involved. Tenants must ensure they keep a copy of their lease contract and payment receipts when filing a complaint.
Landlords are legally responsible for maintaining properties according to municipal standards. If a tenant reports an issue that remains unresolved, the RDC can issue orders for landlords to take action. Dr Al Suwaidi also warned tenants to be cautious of contract clauses that unfairly assign maintenance duties to them, as this is a responsibility that legally lies with the landlord.
Regarding jointly owned properties, tenants should be aware of the rules surrounding service charges. These charges, which are meant to maintain common areas, must be paid by the buyer once the project is completed. Additionally, evictions are subject to strict regulations. A landlord cannot evict a tenant without filing a case with the RDC, and evictions are only permitted under specific circumstances, such as personal use or the sale of the property. Tenants are entitled to at least 12 months’ notice in such cases.
Tenants cannot be evicted simply because a landlord wishes to end the tenancy. Dr Al Suwaidi explained that factors like children’s schooling, employment, and family stability are taken into consideration before a tenant is asked to vacate. These measures ensure fairness and protect the rights of tenants.
Property owners are protected in cases where tenants fail to pay rent for 30 days or make unauthorised changes to the property. Landlords can take legal action in such instances. Dr Al Suwaidi also emphasised the importance of educating tenants about their rights. Many residents, especially newcomers, may not be aware of the legal protections available to them. The RDC offers hotlines and online resources to guide tenants and ensure they understand their rights before taking any action.
As Dubai’s real estate market continues to grow, awareness of tenants’ rights and the digital tools available through the RDC is crucial. From challenging unlawful rent increases to ensuring proper maintenance and resolving eviction disputes, the RDC plays a vital role in maintaining a fair rental market for both tenants and landlords in the emirate.
For further updates on property and rental news in Dubai, you can also read about Dubai’s property market growth or find tips for newcomers settling in Dubai.
