King’s College Hospital London, Dubai has launched King’s Hub, a revolutionary digital platform designed to transform the patient experience. This innovative mobile-first app allows patients to access, manage, and experience healthcare in a more efficient and convenient way, whether they are at home, on the go, or inside the hospital. By eliminating outdated paper-based processes, King’s Hub aims to streamline every aspect of the healthcare journey, from booking appointments to navigating the hospital.
Transforming the Patient Journey
King’s Hub introduces a suite of features to enhance the overall patient experience. One of the standout features is the ability to complete digital intake forms, consent submissions, and pre-appointment checklists directly through the app. This feature reduces wait times, improves data accuracy, and eliminates the need for patients to repeat information at the front desk. By handling these administrative tasks digitally, King’s Hub allows medical staff to focus more on providing care and less on paperwork.
As a first in the UAE, King’s Hub serves as a central, personalised digital gateway to the services at King’s College Hospital. The app enables patients to book appointments, self-check-in, receive live queue updates, request prescription refills, and access their health records all from their mobile devices. The app also includes interactive hospital maps and navigation tools, making it easier for patients to find their way around the facility.
Streamlined Communication with Healthcare Teams
Another key feature of King’s Hub is its secure messaging system, which allows patients to communicate directly with their care teams. This enhances transparency and ensures that patients are kept informed throughout their healthcare journey. Personalised notifications, along with educational materials, are also available to keep patients updated on their health status and upcoming appointments.
Sandip Kumar, Chief Digital and Innovation Officer at King’s College Hospital London in Dubai, highlighted the significance of the app: “King’s Hub is more than just an app; it’s a reflection of our commitment to delivering world-class care with world-class convenience. We’ve reimagined the patient experience to match the expectations of the digital era: efficient, transparent, and always accessible.” Kumar added, “With King’s Hub, we’ve built a smart platform that puts patients in control of their healthcare journey, anytime, anywhere.”
Supporting Healthcare Staff
In addition to the patient-facing features, King’s Hub also supports a parallel platform, Staff Hub, which serves the hospital’s internal teams. This system provides live clinic flow data, digital communications, and task management tools, all aimed at improving patient outcomes and enhancing the overall hospital experience.
The introduction of King’s Hub comes in response to the challenges caused by manual processes, which led to more than 400 missed appointments daily. By digitising many of these processes, the hospital aims to reduce administrative burdens, improve efficiency, and create a more sustainable, paper-free environment.
King’s Hub is now available for all patients at King’s College Hospital London in Dubai. To download the app, search for “King’s College Hospital Dubai” in your app store.
For those looking for more on Dubai’s cutting-edge innovations, explore our coverage on events like FBIS 2025 and cultural experiences such as Kerala’s Ayurvedic Legacy.
